At AdityaOnMat.com, we strive to provide exceptional products and services to our valued customers. However, we understand that there may be instances where you need to return a product or cancel a service. Please review our Refunds and Return Policy below for details on how we handle refunds, returns, and cancellations.
Products:
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Returns:
- We accept returns on unused and unopened products within 7 days, of purchase. To be eligible for a return, your item must be in the same condition as you received it, and it must be in its original packaging and labels.
- To initiate a return, please contact our customer service team at support@adityaonmat.com with your order number and reason for return. We will provide you with instructions on how to return the item.
- Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
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Exchanges:
- We only replace items if they are defective or damaged upon receipt. If you need to exchange a defective or damaged item for the same product, please contact us at support@adityaonmat.com within 24 Hours of receiving the item.
Services:
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Cancellation Policy:
- For yoga classes, workshops, retreats, and other services, we have a 2-week cancellation policy. If you need to cancel your registration or booking, please notify us at least 2 weeks before the scheduled event.
- Cancellations made within the specified time frame may be eligible for a full refund or credit towards a future class or event, depending on availability.
- Late cancellations or no-shows may result in forfeiture of your payment or a partial refund at our discretion.
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Refunds:
- Refunds for cancellations will be issued in the original form of payment unless otherwise requested.
- If you are unable to attend a scheduled class or event due to unforeseen circumstances (e.g., illness or emergency), please contact us as soon as possible to discuss alternative options.
Exceptions:
- Gift cards, downloadable products, and digital services are non-refundable.
- Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or damaged.
Contact Us:
If you have any questions about our Refunds and Return Policy, please contact our customer service team at support@adityaonmat.com or +91 99719-09697. We are here to assist you and ensure your satisfaction with our products and services.
